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Frequently Asked Questions

New dot-CA Domain Registration Frequently Asked Questions

What is a Domain Name?

Domain names are the familiar and easy to remember names used in lieu of the difficult to remember Internet Protocol (IP) address numbers. IP addresses are used to locate computers on the Internet.

What is the Domain Name System (DNS). What are Name Servers and why do I need them?

The Internet Domain Name system consists of an organized, hierarchical directory of all Domain Names and their corresponding computers.

In order for your domain to be used on the Internet you need to define a series of 'Name Servers' for your domain name. These settings specify the computers on the Internet that will be responsible for instructing people trying to access your domain how to reach your email and web servers or other services you might provide through your domain.

Generally your Internet Service Provider (ISP) or hosting organization will provide you with 2 or more Name Servers. They may also refer to them as DNS servers or Domain Name Servers.

You don't actually need Name Servers when registering a domain name. You can elect to park your domain name, which will set your domain to use a temporary setup that will put a 'Coming Soon' page up for your domain name. You are welcome to use this parking service for as long as you want but you will need to change it to make any more use of your domain name.

General egateDOMAINS Frequently Asked Questions

Can I register multiple domains without going through the order process several times?

Yes! Our order interface allows you to enter as many domain names as you want in a single order. Simply enter a list of domains. Our system will inform you which domains are available and register them for you.

Can I edit my information on-line?

You can edit your domain information online at our management page. Click Here to visit it.

Ok. I have a domain name now ... How do I make use of it for email or a website?

Your fees applied only for Domain Registration. You need to purchase hosting services in order to make your domain 'tick'. Generally this can be provided through your current ISP who will charge a fee based on the services you require.

egateDOMAINS does not directly provide hosting but our parent companies do offer a full suite of Internet hosting products. Please contact our support department for more assistance.

I just want to alias my existing domain or point a dot-CA to an existing page. Do I need to purchase hosting for that?

It depends on your needs. We do offer a very basic forwarding service that allows you to do some simple forwarding of your domain; however, should you have high-volume traffic on your domain or rely on your website for business it is recommended that you upgrade to a proper hosting package.

General CIRA and Domain Registration Frequently Asked Questions

What is CIRA?

CIRA is the Canadian Internet Registration Authority. It is a not-for-profit organization mandated to operate the dot-CA top-level domain.

What is a top-level domain?

A top-level domain is used to designate the type of organization or the country of origin. Generic top level designators are commonly three letter suffixes like .com, .net, .org, .edu. Country code top level domains are commonly two letter suffixes like .ca, .us, .uk, etc., as assigned by the United Nations.

How does dot-CA differ from dot-COM?

dot-CA is the country code Top Level Domain (ccTLD) designating Canada. dot-COM is the generic Top Level Domain (gTLD) designating Commercial. The policies and administration of the dot-CA Domain Name were set by CIRA and are governed by Canadian law. The gTLDs are managed in the United States under American law.

What is a Registrant?

A Registrant is the person or organization in whose name the dot-CA Domain Name is registered.

What is a Registrar?

egateDOMAINSis a certified CIRA Registrar. A Registrar is an individual or entity that is certified by CIRA to apply on behalf of Applicants and Registrants to register, transfer, or renew dot-CA Domain Names in the Registry.

Registrars will provide services to Applicants to register Domain Names in the dot-CA domain, provide registration information update services for Registrants, and will be entitled to bill Registrants for these services.

What is the Registrar's role?

Registrars act as the interface between the public (Applicants and Registrants) on the one hand, and the Registry on the other. They apply on behalf of Applicants to register dot-CA Domain Names in the Registry, provide registration renewal, transfer and information update services for Registrants.

Whose responsibility is it to manage the relationship with Registrants (.ca Domain Name holders)?

In accordance with CIRA's Minimum Services Guidelines, available in the Certification and Re-certification Requirements at , Registrars are responsible for providing all customer service, billing and technical support and other necessary services to Registrants, including advising the Registrants of the status of such services from time to time, in order to enable Registrants to register Domain Names and to renew, maintain, modify or transfer Domain Name registrations in the dot-CA Registry.

How many dot-CA Domain Names can an organization or individual register?

Any qualifying individual or organization can register an unlimited number of dot-CA Domain Names.

Can anything be registered as a Domain Name?

No. Applications for the registration of Domain Names are considered and either accepted or rejected in accordance with the rules to be developed by CIRA. The rules are posted at

What is the dispute resolution process?

CIRA has developed a dispute resolution process to address disputes between Domain Name Registrants as well as between Domain Name Registrants and those who claim trademarks and related rights. The dispute resolution process takes into account the interests of Domain Name and trademark owners, as well as, Canada's intellectual property laws.